When an AC dies at 9pm,
whoever answers gets the job.
In southern Utah a no-cool call in July doesn't wait for business hours. Homeowners call down the list until somebody picks up — and your techs are on a roof, in an attic, or driving between jobs.
Proxy answers every call, figures out what's going on, books the service call into your schedule and texts the customer a confirmation. Emergencies can be transferred straight to your on-call tech.
Call the demo line and tell it you run an HVAC company — it answers as one.
- No-cool and no-heat calls — books the soonest slot or transfers to on-call
- Service-call fee and diagnostic questions
- Maintenance and tune-up bookings
- "Do you service my brand / my area?"
- New-system and estimate requests — captures the details for a callback
- Robocalls and warranty spam — screened out
1. We build it. Your receptionist is set up from your website and your answers — hours, prices, services, and which calls should always reach you.
2. Turn on missed-call forwarding. Keep your number. Calls you answer work exactly like today; the ones you miss go to Proxy instead of voicemail.
3. See what it caught. Try Pro free for 7 days on your own phone — it only answers the calls you'd have missed. Keep it and the $800 setup fee is waived.
Can it tell an emergency from a routine call?
Yes. You decide what counts as urgent — no cooling, no heat, water leaking — and those calls get transferred to your on-call tech or flagged to you immediately.
Does it work with my scheduling software?
It books into Google Calendar out of the box. Pro adds integrations with other booking tools — ask about yours.
Do I have to change my phone number?
No. You keep your number. For the free trial you turn on "forward when I don't answer" — a one-minute phone setting — so it only picks up the calls you miss.
What does it cost?
Standard is $199/month and Pro is $299/month, month to month with no contract. Start with the free 7-day Pro trial; if you keep it, the setup fee is waived.